FAQ - About Dolphy Cares Supportive Housing

  1. What is Dolphy Cares Supportive Housing?

Dolphy Cares Supportive Housing provides safe, clean, and affordable living spaces in Central Florida for individuals in need. We focus on fostering unity, independence, and community support to help residents rebuild their lives.

  1. Where are your housing facilities located?

Our housing facilities are located in Poinciana, Florida, offering a supportive and community-oriented environment for residents.

  1. What services do you offer to residents?

We provide room and board, mental health therapy referrals within 48 hours of onboarding, and assistance in navigating community resources to help residents achieve their personal goals.

  1. How can I contact Dolphy Cares for more information?

You can reach us at 407.801.9092 or email us at info@DolphyCares.org.

Application & Admission Process

  1. How can I apply for housing?

You can apply online through our website. After submitting the application, an intake specialist will contact you for an interview and orientation.

  1. What are the admission requirements?

Applicants must provide a valid photo ID and agree to follow the house rules to ensure a safe and supportive living environment.

  1. Is there an application fee?

We do not charge an application fee. However, accepted residents must pay the first month’s rent and a community admin fee before moving in.

  1. What happens after I submit my application?

Once your application is submitted, an intake specialist will schedule an interview and orientation. If accepted, you can move in after paying the necessary fees.

  1. How soon can I move in after applying?

Typically, you can move in as soon as the application process is complete, the interview is conducted, and the first month’s rent and community admin fee are paid.

  1. Is there a credit check required for applicants?

No, we do not conduct credit checks for applicants.

Housing & Living Arrangements

  1. What types of housing accommodations are available?

We offer shared housing with semi furnished rooms, common living areas, and kitchen facilities to promote a supportive community environment.

  1. What is included in the rent?

Rent covers all utilities, including electricity, water, Wi-Fi, and access to fully furnished common areas and kitchens.

  1. Are there any rules or curfews for residents?

Yes, we have house rules to ensure safety and harmony, including quiet hours, cleanliness expectations, and respectful behavior guidelines.

  1. Can residents have visitors?

Visitors are ONLY allowed after 3 months of probation during designated hours, but they must follow house rules and respect the privacy and well-being of other residents.

  1. Are pets allowed in the housing units?

Pets are not permitted.

  1. Do you provide meals or groceries?

Residents are responsible for their own meals, but we provide fully equipped kitchens, and we can guide residents toward local food assistance programs if needed.

Financial Information

  1. What are the private pay options available?

We accept private payments via Money Order, PayPal, Venmo, and Zelle. We also work with representative payee services and agencies that manage payments for residents.

  1. Do you accept SSI, SDI, or Veteran’s benefits?

Yes, we accept SSI, SDI, and Veteran’s benefits as forms of payment for housing.

  1. What happens if a resident can’t pay rent on time?

We encourage open communication. If a resident experiences financial hardship, we’ll work together to explore available resources or create an alternative payment plan.

Support Services & Community Resources

  1. Do you offer mental health services?

Yes, we refer mental health therapy within 48 hours of onboarding for residents who need support.

  1. Do you assist residents in accessing community resources?

Absolutely! We help residents navigate community resources for healthcare, job training, education, and other essential services to support their personal growth.

  1. Do you help residents find employment?

While we don’t directly place residents in jobs, we connect them with local job readiness programs, career counseling services, and vocational training opportunities.

  1. Is transportation provided for residents?

Transportation isn’t included in the rent, but we assist residents in connecting with local transit options and social service programs for transportation assistance.

Safety & Security

  1. What safety measures are in place at your housing facilities?

Our properties are equipped with security features like surveillance cameras, secure entry points, and on-call support staff for emergencies.

  1. Do you offer support for emergencies or crises?

Yes, we provide access to on-call staff for urgent situations and connect residents with emergency services or crisis intervention resources when needed.